Get it fixed!
$20 off transmission service, for most cars and trucks, at:
The Transmission House
569 North Citrus Ave.
Covina, CA 91723
(626) 966-8515
Wednesday, May 12, 2010
Sunday, May 2, 2010
The "Right to Repair Act"
The Right to Repair Act is bipartisan legislation that would require automakers to provide the same service information and tools to independent auto and maintenance shops, as well as to consumers, that the automaker dealership service centers receive.The need for Right to Repair legislation has become a necessity in order to protect the rights of car owners to decide where and how they have their vehicles serviced, whether at a new car dealer or an independent service facility. Right to Repair ensures that the person who bought the car and not the car company, can decide where that vehicle is repaired and maintained.
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Saturday, May 1, 2010
Brian Wood Automotive - AAA creme de le creme!
Brian Wood Automotive has earned the Automobile Club of Southern California's Approved Auto Repair coveted Quality Service Award for customer satisfaction and service quality.
The Quality Award honorees were selected from approximately 600-plus Approved Auto Repair facilities, which are independent businesses regularly inspected by the Auto Club. To receive an award, a repair shop has to meet extremely stringent Auto Club standards for a consecutive two-year period: no more than one complaint from an Auto Club member, a minimum 99 percent customer satisfaction rating during two consecutive surveys and no facility deficiencies during either of the Auto Club's detailed annual shop inspections or the bimonthly shop reviews.
"Automobiles have become very technologically sophisticated and challenging to repair and maintain," said the AAA-Approved Auto Repair Operations Manager Michael Hoshaw. "These shops are the crème de la crème and exceeded our program's strict requirements. The recipients demonstrate that they possess advanced skill and knowledge and understand how to provide top value and customer service to motorists."
The Quality Award honorees were selected from approximately 600-plus Approved Auto Repair facilities, which are independent businesses regularly inspected by the Auto Club. To receive an award, a repair shop has to meet extremely stringent Auto Club standards for a consecutive two-year period: no more than one complaint from an Auto Club member, a minimum 99 percent customer satisfaction rating during two consecutive surveys and no facility deficiencies during either of the Auto Club's detailed annual shop inspections or the bimonthly shop reviews.
"Automobiles have become very technologically sophisticated and challenging to repair and maintain," said the AAA-Approved Auto Repair Operations Manager Michael Hoshaw. "These shops are the crème de la crème and exceeded our program's strict requirements. The recipients demonstrate that they possess advanced skill and knowledge and understand how to provide top value and customer service to motorists."
This Won't Happen at Brian Wood Automotive!
When my husband and I arrived at an auto shop to pick up our car, we were told the keys had been locked in it. We went to the mechanic working feverishly to unlock the driver's side door. As I watched from the passenger side, I instinctively tried the door handle and discovered that it was unlocked. "Hey," I announced to the technician, "It's open!"
To which he replied, "I know - I already got that side.'
To which he replied, "I know - I already got that side.'
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